Refund and Returns Policy

At Subhash Chandra Bose Scholarship Foundation (SCBSF), we strive to maintain transparency and fairness in all our dealings. This Refund and Returns Policy outlines the terms under which refunds may be issued for donations, scholarships, program fees, or other services offered by SCBSF.

Donations

1. Voluntary Donations:
   • Donations made to SCBSF are voluntary and non-refundable.
   • Donors are encouraged to review all details before making a contribution.
   • In case of a transaction error or duplicate donation, please contact us within 7 days of the transaction for assistance.
2. Refund Process for Errors:
   • Refunds for donation errors will be processed after verification.
   • The refunded amount will be credited to the original payment method within 10–15 working days.

Program Fees

1. Scholarship Application Fees:
   • Any fees paid as part of scholarship application processing are non-refundable.
   • Applicants are advised to read the eligibility criteria and application guidelines carefully before applying.
2. Event or Program Registration Fees:
   • If a participant wishes to withdraw from an event or program, refunds may be considered if the request is made at least 15 days prior to the event date.
   • Administrative charges (if any) will be deducted from the refund.
   • No refunds will be provided for cancellations made within 14 days of the event date.

Product Returns (if applicable)

1. Physical or Digital Products:
   • Any physical or digital materials (books, study guides, etc.) sold by SCBSF are non-refundable unless they are defective or damaged upon receipt.
   • Requests for returns or exchanges must be initiated within 7 days of delivery by providing proof of purchase and evidence of damage (if applicable).
2. Replacement Process:
   • If eligible for a replacement, the product will be exchanged at no additional cost.
   • Shipping charges for returns (if applicable) will be borne by the customer.

Cancellation of Services

1. Educational Programs or Workshops:
   • If SCBSF cancels a program or workshop, participants will receive a full refund.
   • If a participant cancels their registration, refunds will be subject to the cancellation terms mentioned above.

How to Request a Refund

To request a refund, please follow these steps:

1. Email us at refund@scbsf.com with the subject line “Refund Request.”
2. Include the following details:
   • Full Name
   • Transaction Reference Number
   • Date of Payment
   • Reason for Refund Request
3. Our team will review your request and respond within 5–7 working days.

Exceptions to Refunds

Refunds will not be processed in the following scenarios:

• Failure to attend an event or program without prior notice.
• Refund requests submitted after the specified timeframe.
• Donations made through third-party fundraising platforms (subject to their policies).

Contact Us

For further assistance, please contact our support team at:

• Email: refund@scbsf.com

SCBSF reserves the right to amend this policy at any time. Updates will be posted on our official website, and it is the responsibility of the user to stay informed of any changes.

Thank you for supporting SCBSF’s mission to empower education and create a brighter future.